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Videos in Google Photos won't load

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Emma23
Emma23
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A few of my recently uploaded videos will not load in Google Photos in Firefox on my PC. I get a "Your video will be ready soon" message and endlessly rotating loading circle. They are mp4 files, but other mp4 videos taken just seconds apart load and play normally. I've tried clearing my cache and deleting and re-uploading the videos but it doesn't help. The problem persists when I load Firefox in Troubleshooting mode. The same files that won't play in Firefox load and play normally in Google Photos in Chrome on my PC and also on my android phone.

A few of my recently uploaded videos will not load in Google Photos in Firefox on my PC. I get a "Your video will be ready soon" message and endlessly rotating loading circle. They are mp4 files, but other mp4 videos taken just seconds apart load and play normally. I've tried clearing my cache and deleting and re-uploading the videos but it doesn't help. The problem persists when I load Firefox in Troubleshooting mode. The same files that won't play in Firefox load and play normally in Google Photos in Chrome on my PC and also on my android phone.

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